OPEYEMI JEGEDE

Led technical sales and account management for 20+ mid-to-enterprise merchants, driving significant revenue growth and client retention through API integration support and strategic relationship management.

• Managed 20+ mid-to-enterprise merchants (fintech, gaming, e-commerce), driving $2.5M+ annual revenue and maintaining 92% retention through end-to-end API integration and strategic relationship management.
• Reduced average go-live cycles by 55% (from 10 to 4.5 weeks) by optimizing API configuration workflows and resolving critical integration issues, preventing $500K+ revenue leakage.
• Revamped onboarding workflows using Zapier/internal tools, reducing KYC/documentation turnaround time by 35% and increasing activation success rates from 40% to 75%.
• Closed 2 enterprise accounts (logistics-tech platform & MAU gaming startup), contributing 25% of revenue within 5 months.

Managed end-to-end operations for OPay's bill payments platform, supporting high-volume transactions and driving strategic partnerships to expand market reach and improve platform reliability.

• Managed end-to-end operations for OPay's bill payments platform, supporting 100M+ monthly transactions across 400K+ offline agents and mobile app users, achieving 99.8% service uptime in 2021.
• Launched and scaled the gaming/lottery vertical, onboarding Bet9ja, Nairabet, and Sportybet, driving #1.2B+ monthly transaction value and supporting OPay's $400M Series C fundraising.
• Supported nationwide rollout of Pay with OPay, designing onboarding workflows that boosted active merchants by 44% (to 250K+) in 4 months, with 80% retention post-launch.
• Developed 11+ SOPs and escalation protocols, improving handoff efficiency between teams by 40% and reducing onboarding errors by 25%.

Drove substantial revenue growth and enhanced client satisfaction by securing long-term contracts and optimizing travel operations for high-net-worth individuals and corporate accounts.

• Drove 55% revenue increase in 6 months by securing long-term contracts with 10+ corporate clients across FMCG, oil & gas, and finance sectors.
• Designed tailored travel plans, leveraging profiling tools to deliver 25% average cost savings for clients while maintaining 100% policy compliance.
• Generated 30+ qualified leads through B2B event participation, converting 15 into active partnerships worth #75M+ in annual recurring revenue.
• Created a standardized Corporate Travel Needs Assessment, reducing onboarding time by 30% and improving proposal accuracy by 20%.

Acquired and managed key corporate accounts, significantly contributing to B2B revenue and improving platform adoption through strategic outreach and tailored onboarding.

• Acquired 25+ corporate accounts across education, logistics, and professional services, contributing #28M+ in annual B2B revenue with 3 key clients driving 65% of total bookings within 8 months.
• Facilitated cold outreach and data-backed prospecting campaigns, increasing sales pipeline value by 40% and achieving 120% of quarterly targets in 2017.
• Boosted partner retention by 25% through tailored onboarding and hands-on support, improving platform adoption rates by 35%.
• Closed 3 enterprise deals, securing #18M+ in recurring revenue and establishing Hotels.ng as a preferred corporate travel platform.

Led a 24/7 support team, optimizing operations to improve SLA compliance, boost customer satisfaction, and enhance overall service quality through targeted training and process improvements.

• Led 24/7 support team of 12+ agents, optimizing shift schedules to improve SLA compliance by 25% and reduce average response time from 12 mins to 8 mins.
• Trained 8+ new agents on conflict resolution and product knowledge, boosting customer satisfaction scores (CSAT) by 35% and reducing escalations by 20% within 6 months.
• Monitored 100+ weekly calls/chats, identifying skill gaps and implementing targeted coaching that improved QA scores from 75% to 92% team wide.
• Authored 50+ internal FAQs/troubleshooting guides, slashing repeat customer inquiries by 30% and agent ramp-up time by 40%.

Led the product strategy and roadmap for Niply's core AI-driven invoice creation and management platform, defining user requirements and feature specifications that enabled businesses to automate their invoicing processes. Managed product development cycles, coordinated with engineering and design teams, and implemented agile methodologies to ensure on-time delivery of MVP features for the its successful launch in 2024.